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Bay Cove Human Services has a unique training model, which is based on the premise that specific training requirements are associated with each job description. Because training is an important part of each person’s professional development, a training attendance report is included in each person’s performance evaluation. At Bay Cove, training begins with a mandatory orientation during the first two days of employment, followed by a series of core competencies. Newly hired supervisors are also enrolled in an eight-session basic management course. Overall, the agency’s training catalog includes more than 70 course offerings, which are available online, on site, and in classroom settings. These offerings include:

New Staff Orientation 

Bay Cove boasts an expanded Orientation, so that new staff can receive substantial preparation before they start in new positions. Special attention is given to Bay Cove’s mission, ethics and values; its commitment to cultural diversity; and the concept of client-centered rehab and recovery as the primary goal.

Mandatory Trainings

Each job description contains a list of Mandatory Trainings for that particular job. These include: Orientation, Core Competencies, Certification Training, Clinical Training, Rehabilitation Principles and Practices, Computer Training and (for managers) Management Training and Advanced Clinical Practices. 

Annual Training Certifications

Trainings that require annual certification or review are: Sexual Harassment, Human Rights, Safety Training, Preventing Transmission of Infectious Diseases, Medication Administration and CPR. 

Trainings for Required Competencies

All staff members are required to take the 12 Core Competencies included in Orientation. Senior staff are required to take many additional classes. Measurement of competency is determined by a written test at the conclusion of each class.

Additional training available to direct service staff members

Each direct service staff person starts employment with an initial orientation, core competency and certification training. When an employee and his/her supervisor identifies that more training is needed, an employee is enrolled in additional courses and paid to attend. Such trainings may include: Time Management, Conflict Resolution, Managing Program Finances, Green Practices, Basic Repair and Maintenance, Classes in Rehabilitation and Recovery, Promoting Health and Wellness, Menu Planning and Meal Preparation, Stress Management and Smoking Cessation. In the first year, most direct service staff spend an average of an additional 40 hours in training online, at staff meetings or in a classroom.


Lou Fackert, Director of Training