Central Admin Department Procedures This 3-hour tutorial will “walk” managers through the process of fulfilling the requirements of Bay Cove’s Central Administration Departments. It will include how to fill out forms and submit documentation, where to get the information, and when it is needed. The following departments will be covered in detail: Human Resources, Training, IS/IT, Rep. Payee, Payroll, Accounts Payable, Accounts Receivable, Petty Cash, Property and Housing.
|Managing Program Finances for Directors This 2½-hour initial training is designed to offer strategies and guidelines for Senior Directors and Program Directors in the more effective management of Program Finances. During the first half of the session, the focus will be on Program Petty Cash and during the second half the focus will be on the handling of Clients’ Funds. Guidelines will include tax exemption knowledge, accurate use of financial forms, record keeping, imprest cash and petty cash reconciliation, submitting receipts and guidelines for accountability and record keeping of clients’ funds.|
|Working With Your Legislators This 2½-hour workshop teaches experienced human services professional staff how to work with their legislators by educating them and advocating for the clients they support.|
|Understanding SSI and Work Incentives This 2½-hour workshop guides participants through the complicated Social Security system, including the requirements regarding employment income which must be adhered to while receiving SSSI (Social Security Supplemental Income) and SSDI (Social Security Disability Insurance).|
|Supervisory Skills: Conflict Resolution This is a 3-hour workshop, 9:30 a.m.–12:30 p.m. Participants will learn the warning signs of conflict and why conflict occurs. They will learn to do personal assessments of their roles as a managers in conflict resolution, how to prepare for a difficult confrontation, and techniques for reducing and resolving conflict. It will also cover more advanced management skills such as using techniques for reducing conflict with difficult personality types: the Angry and Spiteful, the Suspicious and Fearful, and the Needy and Helpless.|
|Supervisory Skills: Diversity This is a 3-hour workshop, 9:30 a.m.–12:30 p.m. Participants will develop communication and self-awareness skills to interact more effectively with diverse populations: staff to staff, staff to client, staff to guardian. It will also cover more advanced management skills such as understanding elements in personal profiles that can undermine the quality of client care and relationships with fellow staff and guardians.|
|Supervisory Skills: How to be a Skilled and Effective Supervisor This is a 3-hour workshop,9:30 a.m.–12:30 p.m. Participants will learn what it takes to earn the respect of their employees. They will learn the elements of effective two-way communication, including the basic principles of supervision, supervising former peers and older employees, assessing staff motivation and experience, identifying potential communication difficulties and how to resolve them, and how to give better constructive criticism.|
|Supervisory Skills: Interviewing and Hiring This is a 3-hour workshop, 9:30 a.m.-12:30 p.m.Participants will learn the process for interviewing and hiring new staff, such as: defining needed skills for the job, devising interview questions relating to the job’s essential requirements, improving listening skills and developing skilled assessments of potential employees. It will also cover more advanced management skills. Participants will observe the job interview as it is ideally done, then conduct their own interview using these techniques: mirroring body language, using voice control, constructing open-ended questions, and so forth.|
|Supervisory Skills: Team Building This is a 3-hour workshop, 9:30 a.m.–12:30 p.m. Participants will learn about different types of team leaders and their role as a team leader. They will also learn a variety of strategies, tips and techniques to make their teams the best they can be, including proven facilitation methods for running effective staff meetings and skills needed to solve a variety of team problems.|
|Supervisory Skills: Time Management This is a 3-hour workshop, 9:30 a.m.–12:30 p.m. Participants will be given some tools and techniques for managing time, such as: how to set priorities, scheduling for maximum productivity, avoiding procrastination, dealing with interruptions and planning effectively. It will also cover more advanced management skills such as “Managing Your Boss” so you end up in a win-win situation.|
|Supervisory Skills: Tough Issues This is a 3-hour workshop, 9:30 a.m.–12:30 p.m. The session will cover uses of various kinds of disciplinary actions, verbal and written warnings, suspensions and terminations. The emphasis will be on early correction so that situations do not get out of control. It will also cover more advanced management skills such as using coaching techniques when supervising difficult employees, and giving disciplinary action, including termination.|
|Supervisory Skills: Writing Effective Performance Evaluations (Part 1) Staff evaluation is a continuous process, including daily feedback, dutiful note taking and data collecting. In this 2½-hour workshop, participants will learn how to give constructive criticism, how to give ongoing feedback in weekly supervision meetings and how to prepare and deliver an evaluation. Following this workshop, participants will have the opportunity to produce a completed evaluation by signing up for one of the “hands-on” trainings in the Computer Learning Center (CLC).|
Supervisory Skills: Writing Effective Performance Evaluations (Part 2) A follow-up to the class, Supervisory Skills: Writing Effective Performance Evaluations, this 2-hour hands-on lab in the Computer Learning Center is a small group coaching session. All students will go away with a completed evaluation for one of their employees.