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Requisition Number: 8492
Position Title: Representative Payee Assistant
Division: Administration
Program Name: Representative Payee
Location: Boston
Hours: 40
Schedule: Monday through Friday: 7:30am - 3:30pm
Date Posted: 01/10/2019
Responsibilities: Monitors and provides coverage for the customer service window. Answers Rep Payee Help Line and directs questions to appropriate colleagues. Files all checks printed in the appropriate client files. Updates all program pull lists and pulls checks for program pick up. Records, scans and monitors scanned files. Maintains and up-dates client files. Provides Expenditure Reports for Staff and Clients. Maintains and monitors forms for the Rep Payee office. Monitors Payee services email, and forwards emails to appropriate colleagues. Receives, stamps, sorts and distributes incoming mail. Helps to resolve financial/budgetary problems faced by beneficiaries. Supports agency efforts to ensure that agency and regulatory standards are met and maintained, including SSA audits, CARF, state agency licensing and other reviews.
Qualifications: High School diploma, some college preferred. At least one year working with non-profit entity. Two to three years of experience working as a receptionist. Some knowledge of and/or experience with populations with chronic mental illness, developmental disabilities or substance abuse. Strong attention to detail, oral communication skills, and computer proficiency. Ability to be cooperative and resolve differences. Able to problem solve financial issues with individuals with an empathetic, creative and flexible attitude at all times. Knowledge of basic accounting software programs. Strong organizational skills. Must be able to attend required orientation and training at various locations, including in-service training, conferences and seminars within the indicated timelines and achieves satisfactory competency.
Driver's License Required? No

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Bay Cove Human Services, Inc. is an Equal Opportunity/Affirmative Action Employer